On-demand services are currently popular in this technology-driven world, and have changed the way businesses globally are functioning. Healthcare is an important industry. Immediate fulfilment of requests means immediate treatment of certain injuries and illnesses, which definitely works wonders for many societies where health is considered as the biggest wealth. Imagine someone suffering from a soaring high fever or severe flu-like symptoms, and is able to schedule an appointment with a doctor by merely spending a few minutes on the mobile phone. Well, it certainly sounds like a great blessing.
The global healthcare industry is undergoing a rapid transformation. Healthcare organizations are improving the delivery of their services and are increasingly offering instant access to specialized expertise for cure of certain illnesses, which are non-life threatening in nature.
Let’s look at the top three ways on-demand care providers can improve the patient experience to remain competitive and successful:
1. Utilize patient engagement technology
Implement solutions that offer online patient self-scheduling, appointment updates, transparency into current wait times and text reminders. All these services help empower patients and enable a smoother visit once they arrive, resulting in a more positive experience before visit.
2. Tailoring technology to work for your clinic
Choosing the right EHR solution is critical because it can significantly impact a clinic’s entire workflow. The urgent care patient experience must be optimized across the entire business, so it’s important to choose solutions that can be customized to not only meet the unique needs of the industry but also of each company. By customizing and tailoring solutions, the delivery of care becomes seamless for both clinic staff and patients through consistent and streamlined operations.
For example, for physicians, inefficient charting processes can cause distractions during an appointment and lead to delays in seeing their next patient. To remedy this inconvenience, clinics can use a tablet-based, purpose-built EHR solution and customize the interface to display only what they need. By being able to quickly and easily complete patients’ charts in real-time during a visit, physicians can focus their time and attention back toward what’s most important: the patient.
3. Invest time and resources to train clinic staff
Training becomes especially valuable when it comes to learning the EHR platform used in the facility. By ensuring each person has a thorough understanding of the ins-and-outs of the software and efficient door-to-door experience is improved for patients as well.
Having both the necessary technology and staff training in place play an essential role in keeping urgent care running optimally and smoothly.
By prioritizing and optimizing the patient experience, providers are able to remain competitive and successful in the on-demand care space.