How can Social Media Change Healthcare?

Social media has become a necessary part of many healthcare companies’ marketing and conversation approaches. All over the world, there are immense numbers of hospitals that have a Facebook page and most of them are also making a presence on platforms like Twitter and Instagram.

What are the Advantages of Social Media in Healthcare?

Social media has opened many opportunities for healthcare systems. It let the industries to make connections and exchange information about discoveries. Through platforms like Twitter and Facebook, medical professionals and healthcare providers are able to share important health alerts.

Here are some of the ways on how social media can transform healthcare:

1. Social Media as a Channel to Share Healthcare Information:

Social media is designed to give individuals the power to access the latest information promptly and interact with others. Healthcare companies make use of these websites to interact with consumers, for example sharing general information about important medicines and tips to stay healthy. Some of the information which healthcare personnel’s can share to the public through social media is:

  • To give updates on the latest technologies
  • Introducing new doctors in a practice on social networks
  • Answering queries on many healthcare topics (e.g. how to find best doctors or on health care policy and practice issues)

 2. Competitor Analysis and Boost Healthcare Quality:

 Healthcare professionals can evaluate their competitors on social media in order to get an in-depth idea about their services. After comparing their services with their competitors, they can improve their own medical systems.

3. Training to Medical Staff:

Some healthcare companies use social media as the main part of their training procedure. At the time of presentations, trainees are prompted to use specific hashtags on social media sites or join groups to engage each other to make their training process more fun and interactive.

Healthcare companies can use training videos and images from training sessions to involve audiences and enhance their social media channels by marketing their abilities and boosting their new training processes.

4. Interact in Times of Critical Situation:

In times of critical situations for example coronavirus pandemic these days, the use of social media has immense ability to give the latest updates to consumers or the general public. Through social media, hospitals and other healthcare companies are able to provide real-time updates on hospital beds availability and emergency room vacancy.

To conclude Social media remains a beneficial tool for healthcare companies. The healthcare industry requires setting guidelines and procedures for effectively managing and using these channels so that consumers can get the maximum benefit out of it.


  1. Raj on March 26, 2020 at 10:54 am


  2. Paula on March 26, 2020 at 5:16 pm

    Concise overview of social media in healthcare. Well done!

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